Unlocking Connection: A Comprehensive Guide to Securus App Features

In today's digital age, maintaining connections with incarcerated individuals has become more accessible than ever. The Securus app offers a suite of features designed to streamline communication and enhance the experience for both users and their loved ones. This article delves into the key functionalities of the Securus app, ensuring you can make the most of its offerings.

Setting Up Your Securus Online Account

To begin utilizing the Securus app, you must first create a Securus Online account. This account is essential for accessing both the app and the website. Here are the steps to set up your account:

• Create a Securus Online account to gain access to all features.
• Change your password and set a secure 4-digit PIN for added security.
• Establish security questions to facilitate easy password resets in the future.

Experience Seamless Video Communication with Video Connect®

One of the standout features of the Securus app is Video Connect®, which allows you to schedule video sessions with incarcerated individuals from anywhere in the world. Here’s what you can do:

• Enroll in Video Connect and schedule sessions at any Securus site that offers this service.
• Access and view your upcoming video sessions directly from the app.
• Sync your video session details with your personal calendar for easy reminders.
• Receive notifications for upcoming video sessions to ensure you never miss a call.
• Manage identification photos, view transaction history, and handle credit/debit card information.
• Test your Wi-Fi or cellular connection to ensure optimal video quality.

For the best experience, it is recommended to use a headset or earbuds with a microphone to minimize echo during your video calls.

Manage Your Prepaid Calling Account with Ease

AdvanceConnect: Stay Connected

The AdvanceConnect feature allows you to fund an account that enables you to receive calls from selected contacts. Here’s how you can manage your AdvanceConnect account:

• Enroll and add funds to your AdvanceConnect account to ensure you’re always ready for a call.
• Check your available funds at any time.
• Add or change the phone numbers that can receive calls from your contacts.
• View detailed call logs and transaction summaries.
• Monitor the last call attempt to any number.
• Block or unblock specific numbers as needed.
• Enroll in AutoPay or TextPay for hassle-free payments.
• Update your credit/debit card information whenever necessary.

Securus Debit: Empowering Your Contacts

The Securus Debit account allows your incarcerated loved ones to manage their funds effectively. They can use these funds for various purposes:

• Make calls to any number of their choice.
• Purchase music, games, and movies for their tablets.
• Schedule and pay for Video Connect sessions.
• Buy stamps to send eMessages and eCards.

Note that feature availability may vary by facility, so it’s essential to check the specific options available to your contact.

Enhancing Communication with Messaging Services

eMessaging™: Stay in Touch

The eMessaging™ feature allows you to send and receive messages easily. Here’s what you can do:

• Sign up and purchase ‘stamps’ to send messages.
• Send and receive eCards—digital greeting cards designed to uplift and encourage.
• Attach photos to your messages for a personal touch.
• Utilize the Snap n’ Send™ feature to send selfies or photos from your gallery.
• Attach multiple items—up to 5 eCards and photos can be included in a single message.
• Transfer stamps to your contact or prepay for their replies.
• Send a 30-second VideoGram to convey your thoughts visually.

As with other features, availability may vary by facility, so be sure to verify what’s offered.

Securus Text Connect: Real-Time Communication

Securus Text Connect enables real-time, two-way text messaging between you and your incarcerated loved one. Here’s how it works:

• Purchase a package of ‘Connects’ at the facility where your contact is located to start sending messages.
• Your contact can reply using the Connects, and you’ll receive notifications for incoming texts.
• Set up automatic re-purchase of your Connects package to ensure you never run out of messaging credits.
• Connects are facility-specific, meaning they can only be used to text individuals at that location.
• Send digital greeting cards, or ‘eCards’, along with your text messages.
• Set up low balance alerts via email to maintain sufficient funds for ongoing communication.

Conclusion: Strengthening Bonds Through Technology

The Securus app is a powerful tool that enhances communication between you and your incarcerated loved ones. With features like Video Connect®, AdvanceConnect, eMessaging™, and Securus Text Connect, staying connected has never been easier. By leveraging these tools, you can maintain meaningful relationships, provide support, and uplift spirits, regardless of physical barriers. Embrace the power of technology to keep your connections strong.