Understanding the photoTAN Procedure: A Comprehensive Guide

The photoTAN procedure is a secure method for authorizing transactions, particularly useful for users of the comdirect banking platform. This article will delve into how the photoTAN system operates, including its functionalities, activation process, and frequently asked questions. By the end, you will have a clear understanding of how to effectively use the photoTAN method for your banking needs.

How the photoTAN Procedure Works on Your Computer

To initiate a transaction using the photoTAN method, you start by performing the transaction on a different device, such as your computer. Once you complete the transaction, it automatically transfers to the comdirect photoTAN app on your smartphone. You will receive a notification on your device, prompting you to take action.

Upon tapping the notification, the photoTAN app opens, allowing you to review the transaction details. To authorize the transaction, simply swipe the arrow from left to right. This intuitive process ensures that your transactions are both secure and straightforward.

Utilizing the Scan Functionality

The comdirect photoTAN app retains its familiar scan function, which is particularly beneficial when your smartphone lacks an internet connection. To use this feature, select the "photoTAN graphic" option on your computer during the transaction process. Then, open the scan function in the comdirect photoTAN app located at the bottom left of your smartphone screen. This allows you to scan the graphic and complete your transaction seamlessly.

Understanding the App2App Procedure

The App2App procedure offers a convenient way to authorize transactions directly within other comdirect applications. When you initiate a transaction in any supported comdirect app, the photoTAN app will automatically launch during the authorization process. To confirm your transaction, simply swipe the arrow from left to right, just as you would in the standalone photoTAN app.

Supported comdirect Apps for App2App

• comdirect App
• comdirect Trading App
• comdirect Young App

Activating the photoTAN App for First-Time Users

Before you can utilize the photoTAN app, you must activate it. Start by logging into your personal area on the comdirect website using your access number and PIN. Follow the instructions for "Activating photoTAN" until you see the activation graphic. Next, download the comdirect photoTAN app on your smartphone and follow the in-app instructions. Once activated, you can use both the photoTAN and App2App procedures for secure transaction authorization.

Frequently Asked Questions about the photoTAN App

What Permissions Does the App Require?

The photoTAN app requires access to your device's camera by default. This permission is necessary for scanning the photoTAN graphic, ensuring a smooth and secure transaction process.

Can I Use the App with Multiple comdirect Accounts?

Yes, the photoTAN app can connect with up to eight different comdirect accounts. However, each account requires its own activation letter to ensure security and proper functionality.

Additional Resources and Support

For more information about the photoTAN procedure, visit www.comdirect.de/photoTAN. If you have any questions or suggestions regarding the photoTAN system, feel free to reach out to customer support at any time:

• Email: info@comdirect.de
• Phone (Customers): +49 (0) 41 06 - 708 25 00
• Phone (Prospective Customers): +49 (0) 41 06 - 708 25 38

In conclusion, the photoTAN procedure offers a secure and user-friendly method for authorizing transactions through comdirect. By understanding its functionalities and activation process, you can enhance your banking experience and ensure your transactions are safe and efficient.